Job Title: | CVM Lead |
Contract Type: | Contract |
Location: | Reading |
Industry: | |
Salary: | Negotiable |
Start Date: | asap |
Duration: | 6 months |
REF: | X/CVM/SARA_1696002846 |
Contact Name: | Sara Rowe |
Contact Email: | sara.rowe@projectpeople.com |
Job Published: | 11 months ago |
Job Description
CVM / Customer Value Management Lead - 6 month contract - Mobile Telecoms - Reading
Hybrid working 2 days /week in office
Role outline:
- Create commercial programmes and tactical activity - predominantly promoted through base management - to achieve retention/commercial goals in an on-brand way: Simple, honest mobile.
Responsibilities:
- Create, coordinate, lead and report on commercial retention performance.
- Own and manage key in-life retention key programmes - Next Best Offer, Reactivations, Handsets. Including in-flight and strategic changes to key programmes to optimise performance.
- Work collaboratively with Senior CRM Manager (& other key stakeholders) to create compelling, on-brand base management plans.
Essential experience:
- Extensive experience in a commercial / P&L role or CRM role
- Experience working with a fast-paced digital business (telco preferable)
- Exceptionally numerate individual who can create complex business cases, map out detailed forecasts and report complex results
- Able to motivate, collaborate with and lead a team
- Strategic thinker who can execute the now and plan for the future.
- Experience of working with mass-scale customer bases and understands the importance of CVM & CRM
- Has worked closely with a Marketing CRM team, or has prior experience in Marketing/CRM.
Project People is acting as an Employment Business in relation to this vacancy.
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