Infrastructure Delivery Manager

Infrastructure Delivery Manager - Contract - Milton Keynes.

A global IT services company is searching for an Infrastructure Delivery Manager to join their team in Milton Keynes on a contract basis.

The Infrastructure Delivery Manager will support with customer demand and delivery management activities of hosting and co-location services.

Role:

• Support the NRT Systems Infrastructure team in the management of demand and delivery of hosting and co-location services.
• Work as part of an infrastructure architecture team, managing requests to be delivered to time, quotation and quality of delivery through various phases in a safe and environmentally responsible manner.
• Monitor, analyse and report on infrastructure capacity and proactively highlights risks with hosting services capacity.
• Monitor and report on infrastructure KPI in accordance with agreed OLA with Operations.
• Ensure services and infrastructure are able to deliver the agreed capacity and performance targets in timely manner.
• Coordinate planning meetings in accordance with hosting services delivery schedule.
• Support infrastructure team with RAID management issues (risks, assumptions, issues and dependencies), including updating status on this.
• Assist with managing hosting and co-location request, change requests and request fulfilment artefacts.
• Assist with producing quotes and engaging with other teams for supply of hosting and co-location services.
• Assist with continuous improvement of Centralised Infrastructure Delivery (CID) process.
• Liaise with Project Management Team on hosting and co-location request management and delivery.
• Liaise with other internal teams or 3rd party service providers on hosting and co-location request management and delivery.

Skills and Experience Required:

• Strong understanding in Telecommunications Process Framework (TMF eTOM) and IT Service Management Framework (ITIL).
• Excellent stakeholder engagement, management and communication skills.
• Strong Experience in Service Delivery of Hosting and Infrastructure Services.
• A team player and a self-starter with willingness to learn, challenge and get involved.
• Proven track record of running an effective IT Availability, Capacity and Performance Management function.
• Understanding in Compute, Storage and Network Infrastructure services is mandatory.
• Experience with products like IBM SCCD, VMware vRealize Operations or similar are desirable.

To apply, please send your CV to leanne.summers@projectpeople.com.

Project People is acting as an Employment Business in relation to this vacancy.