| Job Title: | Incident Assurance Manager - RAN/Mobile telecoms |
| Contract Type: | Contract |
| Location: | Reading |
| Industry: | |
| Salary: | Negotiable |
| Start Date: | asap |
| Duration: | 3 months |
| REF: | PP/CK/incidentAssura_1745478728 |
| Contact Name: | Caroline Kennedy |
| Contact Email: | caroline.kennedy@projectpeople.com |
| Job Published: | about 3 hours ago |
Job Description
Incident Assurance Manager - RAN/Mobile telecoms
3-Month Contract
Reading/Home
Join a leading telecom service provider as an Incident Assurance Manager. You'll play a key role in ensuring service stability by overseeing critical incident management processes and coordination across multiple partners and teams.
Responsibilities of the Incident Assurance Manager include:
- Manage end-to-end incident processes, ensuring swift resolution and minimal business disruption.
- Coordinate major incident response across partners and tech teams.
- Lead post-incident reporting and ensure key stakeholders are informed.
- Enhance incident workflows through automation and streamlined escalation paths.
The successful Incident Assurance Manager will have:
- Proven experience in IT Operations or Service Management (ITIL environment).
- Strong stakeholder management, communication, and coordination skills.
- Ability to stay calm under pressure and solve problems proactively.
- Experience with ITSM tools (e.g., BMC Remedy).
- Knowledge of ICT and/or mobile network environments
To apply for the Incident Assurance Manager please send your CV to caroline.kennedy@projectpeople.com
Project People is acting as an Employment Business in relation to this vacancy.
