Credit Operations Call Handler

• Credit Operation Call Handler
• PART-TIME, WEEKEND WORK, 16 hours per week
• Contract for 12 months
• Glasgow - On-site
• You must be eligible to work in the UK without the need for Sponsorship
• You must be available to start immediately or asap

We are looking for Agents to support the Credit operations centre, and handle the calls that are received into the Service Centre.

This role is working part-time, Saturday and Sunday, totally 16 hours.

Full training will be provided for this position and the training will be contract the first 2 weeks of starting, and will be across Monday to Friday.

Responsibilities

• Supporting/making credit decisions using various investigation methods and credit interpretation to determine approvals. This is in line with departmental/company policy and procedure.
• You will be speaking directly to customers, store staff, contact centre staff and the business sales team to handle Decline Appeals, Referrals and Business sales.
• Main KPI'S would be to maximise the number of connections while using insight to reduce fraud.

Experience

• Banking or financial experience is desired but not essential as full training will be proved.

• Ability to work in a multi skilled environment
• Attention to detail is a must
• Good problem-solving ability
• Being able to manage individual and team targets
• Work as part of a team

Project People is acting as an Employment Business in relation to this vacancy.