Change Management Analyst

Change Management Analyst

Our client a leading mobile operator is looking for a Change Management Analyst to join the team who are responsible for the facilitation and governance of the Change Management process, including the analysis, QA and management of change requests within the Service Management toolset. The team is consistently looking to review and evolve current ways of working, this is a wonderful opportunity to contribute and help drive change in the way the function operates, ensuring best practice processes are adopted and service management tooling fits the teams requirements.

Key Responsibilities:-

• Effectively mange the end to end change lifecycle and identify process improvements where possible
• Day to day management of change requests
• Identification and allocation of relevant change approvals
• Conducting and verifying post implementation reviews, investigating issues arising out of change implementation
• Reporting of change to both internal and customer management teams
• Production of Change Approval Board (CAB) and Forward Schedule of Change (FSC) reports & minutes
• Participate in internal and customer end to end user groups to improve the efficiency of future deliveries and business processes
• Drive continuous improvements to the quality and efficiency of the change management process
• Ensure operational teams adhere to quality standards within the IT Service Management toolset.

Skills and Experience

• Extensive experience in a fast paced operations environment working within an ITIL framework with a solid understanding of Change Management principles
• Strong analytical capabilities, highly organised and excellent relationship management skills
• Energetic and proactive with a can do attitude
• Experience of ITSM toolsets, preferably BMC Remedy
• Proven ability to engage and partner with senior stakeholders across any number of business functions
• It would be highly advantageous to have an ITIL qualification, experience of ICT/and or Mobile Network Technologies and experience of Release Management.

For further information and to apply please contact helen.rose@projectpeople.com

Project People Ltd is acting as an Employment Business in relation to this vacancy.