| Job Title: | 1st Line Technical Support Agent |
| Contract Type: | Contract |
| Location: | Bracknell |
| Industry: | |
| Salary: | Negotiable |
| Start Date: | ASAP |
| Duration: | 6 month rolling |
| REF: | 1st Line Bracknell_1714749333 |
| Contact Name: | Chris Perry |
| Contact Email: | chris.perry@projectpeople.com |
| Job Published: | 15 days ago |
Job Description
1st Line Technical Support Agent
Brief Overview of role / project:
We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities.
A 1st Line Technical Support Agent to add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must.
Can you be clear concise when engaging the customers, updating the customer efficiently in a prompt manner and own technical issues through to resolution.
A standard day can include liaising directly with on-site engineers to assist them in resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer.
For the successful candidate, you will be working within an environment that will expose you to a mixture of network and infrastructure support activities, this will enable you to grow technically alongside your primary support function.
Mandatory Skills (Candidate must have all):
- Attention to detail with right first-time attitude.
- A motivated self-starter with a focus on processes.
- Experience working in a customer facing environment.
- Understanding of ITIL processes would be beneficial.
- Basic networking knowledge
Project People is acting as an Employment Business in relation to this vacancy.
